Legal
Last updated: 20 August 2026
Seller of record: Onelink, Stripe's merchant of record service. Refunds are decided and issued by Onelink.
Contact: support@casualchaosai.com
Registered business address available on request via the contact email above.
Purchases on this Site are sold through Onelink, which acts as merchant of record. Onelink, not us, decides and issues refunds, and applies its own refund rules to every order.
Onelink does not review refund requests based on a change of mind. Refunds are considered where the digital goods were not received, were damaged or corrupted, were significantly not as described or unfit for purpose, or where the payment was unauthorised or duplicated, and where the request is made within 60 days of the transaction. Onelink may also refuse a request where it finds evidence of refund abuse.
Nothing on this page affects your statutory rights under the Consumer Rights Act 2015. If the Product is faulty or materially not as described, you are entitled to the remedies the law provides, regardless of anything else here.
The Product is information delivered on a private web page, normally within minutes of payment. Unlike a physical item, it cannot be returned once seen.
Where Onelink asks for our position on a refund request, we will support it without argument if:
• you paid but access was not delivered, and we could not restore it within 48 hours of you contacting us; or
• you were charged twice for the same purchase; or
• the Product is faulty or materially not as described and we cannot put it right, as required by the Consumer Rights Act 2015.
In every case the decision rests with Onelink, which applies its own rules. Where a seller's refund policy is more restrictive than Onelink's, Onelink's policy prevails.
Refund requests go to Onelink, the seller of record: use Onelink support or the link in your email receipt. You can also view and manage your orders from your Link account. Onelink asks for up to five business days to review a request, and may ask you for supporting evidence.
For anything about the Product itself, such as access problems or content questions, email support@casualchaosai.com from the address used at checkout. We reply within 2 business days.